Frequently Asked Questions...

During our sessions, you can expect a calm, relaxed, trusting and confidential space to explore your thoughts, feelings and concerns. We'll work together to identify your goals and develop strategies to address them. At all times, we'll be guided by what you'd like to discuss, and we'll work at a pace that is comfortable for you. If there are difficult things you'd like to talk about, we'll make sure you have some effective grounding and calming techniques in place before we start, so you can face the difficult things knowing you are in control of your emotions and can settle your body anytime, as needed.

The duration of a Counselling session (Intake / Ongoing / 'Talk & Tread') is 60-minutes.

Counselling (Intake / Ongoing / 'Talk & Tread') is $140.00 for a 60-minute session.
Full payment will be automatically processed online 30-minutes into your session. This payment means your session will commence without disruption and eliminates the need for manual payment processing - you can just focus on your appointment. *Any issues with processing the session payment will need to be rectified before further session can be booked.

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​*Please note: Small Steps Counselling cannot offer Medicare, Private Health Fund or Mental Health Care Plan (MHCP) rebates at this time. However, I recommend taking the time to explore how much you would pay / save if you accessed a service offering those rebates, and compare that fee to mine. You may find that my services are less expensive or similar in cost. No referral or MHCP is needed to access Small Steps services. 

Aside from 'Talk & Tread' Counselling, which takes place outdoor along an Inner North Brisbane walkway - Sessions offered by Small Steps Counselling are Telehealth (online) sessions. Tele-health sessions provide the same level of support, attention and confidentiality as in-person sessions, though they allow you to access therapy from the comfort and convenience of your own space. 

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​*A link to the Tele-health portal will be sent via email upon booking.

Clicking on any of the "book now" buttons on this website will take you to the client booking portal. Here, you can schedule your session and create a client account to manage your bookings and payments.

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​*Please note: When you create an account, any information you input into the Client Management Software (Halaxy) is strictly protected by privacy and confidentiality legislation. As I am a sole practitioner, I will be the only person besides you, able to view your information.

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​*All new Counselling clients are required to attend an Intake Counselling session as their first booking.

Life happens and I understand that sometimes you may need to cancel or reschedule your session.

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​*Please note that Small Steps Counselling is a fee-for-service organisation that requires you to provide at least 48 hours' notice if you need to cancel your session, and at least 48 hours' notice if you need to reschedule your session - in order to avoid a cancellation fee. 

No, not at all. The purpose of the 'Talk & Tread' sessions is not exercise or improving fitness. These sessions are nature-based and movement-oriented to offer people a different, fresh and natural forum for discussing their concerns. One that may feel more relaxed and less intimidating and provides beneficial physical and mental stimulation. The "treading" we do happens at a pace you are comfortable with.

No, is the short answer here... Whilst you may enjoy getting out in the fresh air and riding your bike, scooter, skateboard or the like, 'Talk & Tread' Counselling is most effective when we can keep pace, navigate the path alongside each other and are able to communicate in a way that is conducive to you feeling heard, understood and supported. 

It's normal to feel uncertain or apprehensive about accessing help, especially if it's your first time doing so. I'm available to answer any questions you may have and address any concerns you may be feeling. Please feel free to either email me at kristy@smallstepscounselling.com.au or reach out via the "contact me" section below and we can explore whether my services are the right choice for you.

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​*I do my best to offer speedy replies, though please allow up to 24-hours for my response.